Refund Policy
Last updated: October 30, 2026
30-day money-back guarantee
If The German Shepherd Puppy Playbook doesn’t help you and your puppy, you can ask for a full refund within 30 days of your purchase. No forms, no hoops.
How to ask for a refund
- Email support@shepherdstart.com within 30 days of your purchase.
- Use the email address you bought with, or include your order details.
- A short note on what didn’t work for you is welcome — it helps us improve — but it’s not required.
When you’ll get your money
We process refunds through our checkout partner, Whop, to your original payment method, usually within a few business days of your request. Your bank may take additional time to show the credit.